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Gary Smith & Adam Robertson

Thursday All Day Session

Speakers
  • Gary Smith & Adam Robertson
Summary
We’re working with our instructors to finalize content. Class descriptions will be available shortly.

(Technical) Hybrid and EV – Batteries and Charging with Bill Weaver

Thursday Evening Chapter Meeting with Training

Speakers
  • Bill Weaver
Summary
Every car and light truck manufacturer in North America today, builds at least one model with a hybrid-electric or all-electric powertrain, and the popularity of these models is growing. This training course covers the proper procedures involved in the measuring and operational testing of HV components carrying a voltage. Recommended for all levels of Technicians

(Management) How to Maximize Profit in Your Auto Shop with Chris Brower

Thursday Evening Chapter Meeting with Training

Speakers
  • Chris Brower - ATI Senior Consultant
    Chris grew up in the automotive industry working at his 4th generation family-owned automotive repair shop. He started from the bottom and worked his way up. From sweeping floors, taking out trash, working in the bays fixing cars, running the front counter, and eventually transitioning into 4th generation shop owner and partner. Chris is passionate about helping shop owners set up their business, so it works for them, instead of them having to work for it. Chris is clear, this does not mean you cannot work in your business or that you do not enjoy working in your business. He helps shop owners develop engagement and leadership skills to build a culture around empowering their people so staff members can execute their roles effectively, driving positive results. One of Chris’ favorite quotes, “Your only as good as your team allows you to be.” Chris develops content for all aspects of the automotive industry, conducts webinars weekly, and has done automotive presentations all over the country. Chris has worked for ATI for the past 8 years and does speaking for Ratchet & Wrench, Automotive Service Councils of California, Mid Atlantic Auto Care Alliance, and many other organizations. Chris has a Master’s in Business Administration from York College of Pennsylvania.
Summary
Want to take control of your shop’s destiny, maximize profit, and reclaim your free time? This class is designed for auto shop owners ready to revolutionize their business approach. Chris will dive into the key components necessary to drive profitability in your auto shop, unravel the secrets to working smarter, not harder. Chris will cover strategies on how to: Uncover hidden profit in your shop Identify the top KPI’s to gauge your shop’s performance Increase your bottom line and improve cash flow Monitor and track progress to ensure success. Don’t miss this opportunity to revolutionize your business approach.

(Technical) Advanced Module Programming with Ira Waldman & Tim Iezzi

Friday AM Session

Speakers
  • Ira Waldman & Tim Iezzi - Expertech Automotive
    Ira Waldman, owner of Mallue Automotive in Manasquan, NJ, brings over 40 years of hands-on diagnostic expertise in drivability and electrical issues. He is an ASE Master Technician with an L1 certification and a certified instructor for New Jersey’s Emission Repair and Inspector Licensing Program. Ira has developed and delivered training nationwide for MEA and has presented at major industry events including AAPEX, Vision, and ATE. Tim Iezzi is co-owner of Iezzi’s Auto Service in Reading, PA, with 23+ years in the field and a Mechanical Engineering degree from Elizabethtown College. An ASE Master Technician with multiple advanced certifications, Tim teaches for Carquest, ExperTech, and Eepromicon. He serves on the MACS board and has presented at leading industry conferences nationwide.
Summary
Most programming classes focus on programming or installing an engine control module/powertrain control module. But what about the rest of the car? In this class we will cover multiple common programming events with a mix of OE and aftermarket tools. We will also cover a mix of new and used modules from multiple OEMs.

(Technical) Engine Mechanical Diagnosis Using Electronic Tools with Eric Ziegler

Friday AM Session

Speakers
  • Eric Ziegler
Summary
- Current Probes, Vacuum, & Pressure Transducers - Diagnostic techniques - Quick diagnoses of engine mechanical issues without disassembly - Camshaft timing diagnostics - Ignition waveform analysis for mechanical failures - Real-World case studies

(Management) Service Sales Mastery: From First Call to Final with Rick White

Friday AM Session

Speakers
  • Rick White - President of 180BIZ
    Rick White is a business turnaround and exponential growth expert who helps auto repair shop owners go from struggling to stay open to being recognized as the go-to shops in their market. He helps business owners with average shops transform their shops into the shop of the year in the industry. Currently, Rick is President of 180BIZ, an auto repair shop training and business coaching company proudly serving the independent auto and truck repair shop owner since 2006. He has also owned multiple successful auto repair shops over the years. Rick has taught at some of the biggest conferences in the industry across North America, including classes at AAPEX (NV), VISION (KS), ASTE (NC), BIMRS, ATSE (NY), ASA National, and AASP National. Beyond Associations, he has conducted training classes for WorldPac and BG. He is a contributing editor to Motor Age Magazine and has been published many times over the years for publications like Automotive Management Network, Aftermarket Weekly, Ratchet and Wrench, and Autobody News.
Summary
In today’s ultra-competitive repair landscape, every phone call and every estimate is a chance to gain—or lose—a customer. This transformative session is built for service advisors who want to master the full sales journey and become confident, connection-driven professionals.

(Management) Crystal Clear Communication - Say It Right, Say It Once, Get It Done with Mark Sewell

Friday AM Session

Speakers
  • Mark Sewell
    Mark has dedicated 20+ years to to training Service Advisors, Leaders, Managers, and Salespeople in the automotive aftermarket. His distinctive approach merges education and entertainment, firmly rooted in the belief that learning should be an enjoyable experience. Mark currently holds the position of Senior Facilitator, Advisor Coach, and Instructor at the Institute for Automotive Business Excellence. Throughout his career, Mark has excelled as a Technician, Service Advisor, Manager, Instructor, and Business Owner. His overarching goal is to assist individuals in the Automotive Aftermarket to learn, lead, manage, and grow. Regardless of whether you are new to the industry or a seasoned professional, Mark's expertise can guide you in uncovering strategies to maximize your potential. In his free time, Mark enjoys spending time outdoors with his three children, three dogs, and his wife. Whether in the woods, on the fields, or driving something that makes noise, Mark is always happiest outdoors. Mark is a music lover and coffee drinker and always enjoys experiencing a new way to pass the time.
Summary
Crystal Clear Communication is a practical, fast-paced workshop designed to help Service Advisors and shop teams communicate clearly, confidently, and effectively—no matter the situation. Avoid miscommunication that leads to comebacks, delays, or upset customers Communicate expectations between advisors, techs, and managers Deliver repair info and estimates with clarity and confidence Speak with empathy—and authority—at the same time. Ask better questions, listen actively, and confirm understanding Communication upgrades you can use immediately. Ideal for Service Advisors, Managers, and Shop Owners who want to sharpen communication between teams, customers, and throughout the workflow.

(Technical) A Logical Approach to GDI Driveability Concerns with Brandon Steckler

Friday AM Session

Speakers
  • Brandon Steckler
Summary
The course objective is to first develop a solid understanding of the Gasoline direct Injection systems’ components, and how they work together to accomplish the goals of balancing adequate torque/horsepower output, decent gas mileage, and staying within the ever-tightening noose of emissions standards. Attendees will learn not only the theory and operation of the system/components, and how they differ from the port injection systems (we have all grown accustomed to), but how to develop a diagnostic game plan, beginning with OBD2 global scan data, right from the driver’s seat! You will leave the class with the confidence of determining what NOT to waste time testing and streamline your hands-on testing to only the components that make sense. This fun and highly-interactive class is great for all ages…novices and talented driveability techs as well!

(Technical) Hybrid and EV – Drivetrain with Bill Weaver

Friday AM Session

Speakers
  • Bill Weaver
Summary
In hybrid and electric vehicles, the Motor–Generator converts electrical power to mechanical power (and vice/versa). In essence, the motor uses electricity whereas the generator produces electricity. Through a process known as regenerative braking, the generator transfers otherwise wasted energy created by the rotating wheel while braking back to the battery pack. The motor then uses power from this high capacity battery pack to drive the vehicle’s wheels. Throughout this course, participants will be introduced to the operation of the Motor-Generator, Inverter/Powertrain and Resolvers. While some of the traditional methods are still valid, Technicians will learn essential new skills and tools needed to service Hybrid and Electric vehicles. Meg-ohmmeter and milli-ohmmeters are two of the tools used when diagnosing faults within the motor generator windings and the high-voltage cables that supply the voltage for the motor generators. Diagnostic procedures will be investigated using Scan Tools, Milli-ohmmeters, Mega-Ohmmeter and DVOMs to detect and resolve fault issues. Recommended for A and B level technicians.

(Technical) Advanced Fuel Trim Diagnostics with Scott Shotton

Friday PM Session

Speakers
  • Scott Shotton
Summary
Fuel Trim - Theory, Troubleshooting & Practical Application - MAF Sensor - Test drive diagnostics - Incorrect injector flow rate - Data signatures - Fuel related DTCs - Scan data analysis - Targeted Data PIDs to have direction before opening the hood - Diagnostic 'Cheat Sheets' - What you need to know about Ethanol, EVAP & more

(Technical) Ignition Coil-On-Plug Diagnostics with Phillip Austin

Friday PM Session

Speakers
  • Phillip Austin - NGK
Summary
To effectively communicate vehicle diagnosis to the service advisor by creating best practices that streamline the ignition coil-on-plug diagnostic process through “real-world” scan tool data and heavy scope waveform patterns. Prior use and understanding of basic scope patterns and operation is advised. However, with proper note-taking, new scope users can find this class beneficial.

(Management) A Framework for Your Annual Marketing Plan with Kim Walker

Friday PM Session

Speakers
  • Kim Walker
    Born to connect, teach and serve, Kim is one of the lucky ones who gets to put her life purpose into action while working. Her career roots of being a teacher and school counselor fit perfectly into her role at Shop Marketing Pros. As Co-Owner of the company, Kim enjoys pairing her experiences as a past automotive repair shop owner with her marketing for repair shops. She loves teaching, connecting and serving each shop as if it were her own.
Summary
The definition of insanity is doing the same thing over and over again expecting different results. It’s time to get off of that merry-go-round and create a plan from which you can see remarkable results. In this session, former shop owners, now marketing strategists, will teach you how to step back and work on your shop’s marketing plan so that you leave with the ideas, knowledge and confidence to promote your shop like never before. 6 / 10 Core concepts addressed in this hands-on class include: ● Setting your shop marketing goals ● Understanding foundational marketing strategies ● Exposure to modern + traditional tactics ● How to decide which marketing methods to put in place ● Developing your marketing message ● Measuring your marketing for optimal ROI ● ….and more! Take this class if you feel like you are either not marketing well, could be marketing more effectively, and/or need help planning. Kim Walker will take you step-by-step through the process of creating your marketing plan for the next year.

(Management) How Are You Doing? — Using KPIs to Unlock Your Career Potential with Kevin Roth & Lowell Greene

Friday PM Session

Speakers
  • Kevin Roth & Lowell Greene - Shop Fix
    Kevin Roth is a career technician, lifelong problem solver and entrepreneur. He began his career as an automotive technician in 1999, opened his own shop in 2014, and joined Shop Fix Academy in 2018 to refine his business skills—quickly transitioning into coaching. Now partnered with TechFix, Kevin’s passion is helping others improve communication, shift their mindset, and grow as leaders . He believes success starts with strong conversations—and that we’re here to make them count. Lowell Greene is a lifelong automotive technician, former shop owner and dedicated business coach with ShopFix Academy. With over 30 years of experience under his belt, Lowell is passionate about helping others make the necessary changes in their businesses so that they can reach their highest potential. Focusing on the solution rather than the problem, he uses his knowledge, skill and personal experience to teach others how to grow and succeed both inside and outside of the shop.
Summary
In this powerful, eye-opening workshop, we’ll take a deep dive into the most overlooked and misunderstood KPIs in the automotive industry—and show you how to use them to transform your career. This isn’t about numbers on a spreadsheet. It’s about what those numbers mean—for your performance, your paycheck, and your potential. We’ll break down how to analyze trends, improve technician-to-advisor relationships (BOH and FOH), and set goals that actually move the needle. You’ll learn how to turn raw data into clear direction and use it to solve real shop-floor problems. At its core, this class is about discovering your self-worth, understanding your value as a technician, and realizing how much impact you truly have. Of all the conversations we’ve had with techs across the country—this is the one that changes everything.

(Technical) Developing Better Diagnostic Judgement and Critical Thinking with Haakan Light

Friday PM Session

Speakers
  • Haakan Light
    Haakan has spent over 18 years of his professional career in the automotive industry. He is ASE certified as a service advisor, parts specialist and technician. His automotive journey began working as a general services technician at a local tire franchise in High School. He graduated High School and got a Bachelor's Degree in Communication from Hamline University. Haakan has a unique perspective on the industry as someone who has held many different roles in the field. His experience includes time as a technician, service advisor, service manager, repair garage/store manager, parts manager, diagnostic specialist and trainer. Haakan also spent over 5 years working for Identifix in several roles: Bosch technical hotline, training, taking hotline calls and providing support to the other hotline staff as an information resource specialist. His experience further includes working for Garage Gurus as a Technical Product Specialist and Trainer. Haakan's passions include using advanced diagnostic equipment such as an oscilloscope and thermal imager. He started the Automotive Technician Roundtable Event which is held each month over Google Meet and designed to help technicians of ALL levels share and learn through case studies. He hosts his own website: www.shotgundiagnostics.org where you can view previous sessions of the roundtable. Haakan loves training (both taking classes from other instructors as well as teaching classes of his own). He currently works for Topdon USA as the Training and Development Manager helping develop new tools, improve existing tools, build and teach technical classes, as well as help with level 3 technical calls. He operates a part-time, independent mobile services company under Shotgun Diagnostics LLC. Problem solving and puzzles are his favorite pastimes along with playing hockey.
Summary
Sharpen your instincts and elevate your accuracy with Developing Better Diagnostic Judgment and Critical Thinking— a powerful, hands-on course designed for automotive professionals who are ready to move beyond parts-swapping and guesswork. This class guides you through a structured, repeatable diagnostic process rooted in the scientific method, critical thinking, and real-world logic. You’ll learn how to leverage tools like scan data, oscilloscopes, and thermal imaging while applying methods like “triangulating faults” and analyzing delta to make confident, data-driven decisions. Packed with relatable case studies, advanced testing strategies, and a mindset shift toward process ownership and accountability, this course delivers the practical knowledge and refined judgment every technician needs to solve complex problems and build long-term trust with customers.

(Technical) Wicked Diagnostic Routines with Adam Robertson

Friday PM Session

Speakers
  • Adam Robertson
Summary
Developing an Efficient and Accurate Approach to Network Issues – Understanding “Protocol Rules” and the Difference Between Being “Bent and Broken” Using Current (Amps) as a First Diagnostic Step to Reveal Circuit Issues Without Disassembly – Including Fast Fuse Checks (Mind Blower) and Power Window Testing Breaking Down NVH Using Frequency-Based Analysis to Identify Vibrations and Rattles With Precision Lab Scope Operation Beyond the Basics – Ultra-Low-Pass Filters, Zoom Techniques, and Waveform Tricks to Uncover Intermittent Issues Finding Elusive Connection Problems With Milli-Ohm Meters and Graphing Resistance – An Underused but Game-Changing Approach Pinpointing Misfires Using Crank Sensor Signals – Covering Both VR/MR and Hall-Effect/Magneto Resistive Designs All Scan Tools Are Liars Until We Prove They Are Telling the Truth – How to Verify Tough Data Like Ignition and Injector Timing Pairing Lab Scopes With 3rd Party Tools Like Power Probes, Signal Generators, and Circuit Testers for Next-Level Diagnostics

(Technical) Automotive Roundtable Case Studies with Haakan Light

Friday Night Bonus Session

Speakers
  • Haakan Light - Training and Development Manager
Summary
Join us for an engaging Automotive Technician Roundtable where experienced techs from across the industry present real-world case studies in an open, interactive format. Each presenter will walk through a unique diagnostic challenge they encountered, sharing their thought process, tools used, and lessons learned. Attendees are encouraged to ask questions, offer insights, and participate in the discussion. This is a rare opportunity to learn from diverse experiences, sharpen your diagnostic approach, and connect with fellow professionals in a collaborative environment. All skill levels welcome.

(Management) Shop Owner Round Table Case Studies

Friday Night Bonus Session

Summary
The Owners Round Table will bring shop owners together for an open, collaborative discussion on the most pressing challenges and opportunities in the automotive service industry. Participants will dive into key topics including supply chain management, workforce recruitment and retention, emerging EV technology, right-to-repair legislation, business valuation and exit planning, insurance and compliance, digital tools for efficiency, and leadership strategies for building strong shop cultures. This session is designed to share real-world experiences, explore practical solutions, and leave attendees with actionable ideas they can implement in their businesses right away.

(Technical) Triage Diagnostics with James "Jim" Wilson

Saturday AM Session

Speakers
  • James "Jim" Wilson
    James Wilson has over 50 years of experience as an ASE Master-certified technician, dealership technician, fleet technician, shop owner, and instructor in automotive and diesel technology. Jim has worked for Delphi, OTC/Bosch, AVI, Target training, Mitchell International, JENDHAM, O’Reilly’s, and BWD. He now trains technicians with several companies and develops the training curriculum in addition to consulting. His favorite thing is to train techs on tips and techniques to use the next day in the bay. Teaching to make the complicated easy to understand is a critical component in the training he presents.
Summary
Learn how to quickly and accurately diagnose drivability issues using common handheld tools and low-cost equipment. This class focuses on non-intrusive testing methods that help avoid unnecessary teardown, logical testing sequences, and when to escalate to specialty tools. You'll gain a practical approach to baselining vehicle condition, identifying the right tests to run, and determining the most efficient repair path—all with tools you likely already own. Perfect for techs who want faster answers and better outcomes.

(Management) What We Don’t Talk About: Mental Health, Substance Use, & Behavioral Addictions with Margaret Light

Saturday AM Session

Speakers
  • Margaret Light - MA, LMFT, CST
    Margaret is a Licensed Marriage and Family Therapist, AASECT Certified Sex Therapist, and owner of Equilibrium Therapy Services P.L.L.C., a private practice serving clients in both Minnesota & Wisconsin. Margaret is also a MN LMFT & LPC/LPCC Board-Approved Supervisor. Currently, Margaret offers trauma, couples, and sex therapy services through her private practice and provides outside supervision to pre-licensed professionals who are pursuing their post-graduate clinical training. Margaret also teaches systemic business management and personal stress-management and wellness courses to professionals in the automotive service industry. As the wife of an automotive service professional, Margaret is aware of the unique challenges facing professionals in the industry and is passionate about helping them develop the skills necessary to own and manage successful businesses while maintaining a fulfilling personal and family life. Previously, Margaret has been employed as an in-home therapist for families with Child Protective Services involvement and in an emergency department providing crisis assessment and stabilization services. Prior to her career as a therapist, Margaret managed an assisted living facility, provided in-home services to adults and children with severe and persistent mental illness, and provided crisis services as a sexual assault advocate.
Summary
This course will explore common mental health disorders, substance use, & behavioral addictions impacting the automotive industry. Participants will learn how to recognize possible signs/symptoms of these disorders & how employees struggling with these disorders may present at work. Participants will then learn humane management practices for responding to these concerns, including how to utilize compassion professionally, when & how to discuss these concerns both with employees & within their organizations & how to maintain professional boundaries & limits. The course will conclude with a discussion of actionable tips & tricks for managing employees with mental health concerns, substance use, or behavioral addictions, how to find professional referrals when needed, & resources for ongoing learning & skill development. (2 Hour Course)

(Technical) The Fuel Trim Playbook: Interpreting Data That Drives Results with Andrew Fischer

Saturday AM Session

Speakers
  • Andrew Fischer
    Andrew started his path in the automotive world at a very young age. His grandfather Joe was a shade tree mechanic who held training in very high regard. From a young age Andrew would go to classes with his grandfather at nights and on weekends taking notes for him. Through this, his love for the diagnostic side of automotive repair blossomed. Andrew attended UTI in 2002. After leaving UTI he started his career in a high performance specialty shop learning the ins and outs of the internal combustion engine. From there he grew as an automotive technician in the independent shops of Northwest Indiana. Soon he found himself working in a GM dealership where he specialized in diesel and transmission repairs. From this his love for trying to understand all things mechanical grew. In 2018 Andrew found himself in a position to take over teaching duties at a local high school automotive program. This grew his love for teaching and sharing his knowledge. He states that the lessons he learned in teaching the younger generation of potential technicians drove him to create a training company. At the conclusion of the 2020 school year Andrew decided to go back into the shop to enhance his skill set. This would also allow him to focus on training up and coming technicians without all the roadblocks that come with public education. Since 2020 Andrew has been working as a full time diagnostician. When not working in the shop he has focused his energy on building and presenting classes across the United States with his training company FACTS.
Summary
In this course, you will learn the importance of interpreting fuel trim data accurately to diagnose issues such as vacuum leaks, fuel delivery problems, and sensor faults. We’ll emphasize the vital role of oxygen sensors (O2 sensors) and air-fuel ratio sensors, demonstrating how their signals directly influence fuel trim behavior and overall engine health. Using live data, you’ll explore how to identify abnormal fuel trim patterns and what they reveal about underlying system problems. You’ll develop the skills to determine whether trims are within healthy ranges or indicative of deeper issues, and how to differentiate between short-term adjustments and long-term fuel trims that have become “learned” behavior. By understanding the interaction between oxygen sensors, air-fuel sensors, and fuel trims, you’ll be empowered to perform more accurate and efficient diagnostics, reducing guesswork and improving repair outcomes. Whether dealing with misfires, rough idling, or high emissions, mastering fuel trim analysis will become an essential tool in your technical toolkit.

(Technical) Understanding 3 Phase Controls with Gary Smith

Saturday AM Session

Speakers
  • Gary Smith
Summary
• What is Pulse Width Modulation: How does it work? Concepts and Theory • Understand the use and applications of PWM in power, control and sensing circuits in • BMW and other European vehicle platforms. • Checking electric motors and DME output driver circuits: good or bad? • Introduction to Valvetronic DME driver analysis. • Introduction to 3-Phase AC/DC (Non-ground) fuel pumps and controls in 2015+ vehicles

(Technical) CAN Networks with Bill McAleese

Saturday AM Session

Speakers
  • Bill McAleese
Summary
Since many newer vehicles can have 30 or more onboard computers, this clinic helps technicians understand, identify and diagnose CAN (Controller Area Network) vehicle communication networks. We review network fundamentals to help the technician understand the need, strategy and protocol of CAN. To aid in diagnostics, various types of network topologies are reviewed and explained. To help pinpoint CAN failures, several electrical circuit integrity test methods are outlined to validate root cause of CAN communication failures. Application of the diagnostic strategies are highlighted through vehicle Case Studies shown throughout this seminar. After completing this clinic, the student will have the knowledge to: • Identify Network type and topology • Utilize the proper tools and test procedures when diagnosing network fault • Diagnose 'U' code failures on CAN networks • Test for 'No Communication' faults on CAN networks

(Technical) Less Headaches and More Maintenance with Nick Peyton

Saturday AM Session

Speakers
  • Nick Peyton - Director of Business Development and Training at BG Crovato
    Peyton has built a distinguished and successful career in the auto repair industry, with a standout achievement of doubling a shop’s revenue in under a year. His journey began at age 16 in his high school’s auto shop program, where he quickly excelled and became an ASE Master Technician by the age of 19. He later transitioned into management, discovering a passion for helping shop owners and their teams unlock their full potential. As the former Operations Director for a ten-store operation, Peyton and his team earned the prestigious Motor AgeTop Shop award. Known for his sharp eye for overlooked details and practical, field-tested strategies, Peyton has helped countless shop owners streamline operations and boost performance. He has trained teams in leadership, sales, management, staffing, hiring, and marketing—all driven by his deep commitment to the auto service industry and a genuine desire to help others succeed. Now serving as the Director of Business Development and Training at BG Crovato, Peyton brings his experience and passion to life through high-impact, results-driven training that delivers real-world success.
Summary
Build a Profitable maintenance program you can be proud of! - Your TRUE cost of maintenance & how to get the customer to buy in. - Modern maintenance & the influence of CAFE standards - Successful maintenance strategies & techniques - Innovative pricing models & sales processes specifically for maintenance. - In-class exercises - pricing models and sales processes for maintenance

(Management) AI in the Automotive Space

Saturday AM Session

Speakers
  • AutoLeap
Summary
Discover how AI is reshaping auto repair. From predictive maintenance to robotics, see the brighter future for repair shop owners.

(Technical) Transmission Diagnostics for Non-Transmission Techs with Scott Shotton

Saturday PM Session

Speakers
  • Scott Shotton
Summary
Transmissions have been controlled by computers for a long time. As a result, transmission issues can be electrical or hydraulic/mechanical in nature. When a vehicle with a transmission issue rolls into the shop, it is often “shipped” to a transmission specific facility. Why? A perfectly capable technician, who can accurately diagnose an engine issue, could tackle a transmission issue. Why lose the customer? This course outlines a logical process for attacking transmission failures. Using tools and techniques that driveability technicians already possess. We will discuss how to draw the line between an electrical problem or an internal transmission issue. Basic knowledge of automatic transmissions is a plus, but this course is geared towards non-transmission technicians.

(Technical) Immobilizer and Antitheft System Diagnostics with Eric Ziegler

Saturday PM Session

Speakers
  • Eric Ziegler
Summary
Immobilizer and Anti-theft is incorporated in almost all modern vehicles in some form. Anti- theft measures are not just keys and burglar alarms. Some valve bodies in transmissions are Theft Related Parts. More and more OE’s are component protecting their parts and required some measure of “anti- theft” style programming. Several types of OE Anti- theft systems, their operation and diagnosis will be covered. Factory tooling, LSID licensing and the required documentation will also be discussed.

(Technical) Keeping Track of Time (A Mechanical Engine Testing Class) with Josh Weaver and Jerry "G" Truglia

Saturday PM Session

Speakers
  • Josh Weaver & Jerry "G" Truglia
    Josh has always been driven to learn new techniques to become a better technician, traveling around the USA to absorb all the training he could from the best instructors and professionals in the country. His focus now is on applying what he learned by sharing his knowledge both in the shop and in the training classroom. Josh earned an associate degree in applied science in Automotive Technology in a program backed by Chrysler and General Motors. Josh is a certified Pennsylvania emissions and safety inspector, Kia senior Elite Master Tech and also holds certifications for EPA 609, ASE L1 and L3. After being in the dealership for many years, Josh became the service manager for a six-bay independent service center, which owned a six-bay collision center as well. Running shops of this size allowed him to see many different drivability issues, along with many electrical and programming issues. Josh’s passion for diagnostics led him to launch his own part-time mobile diagnostic business and develop and instruct some training classes for some of his local automotive technician association chapters. His goal is to help keep moving the industry forward and improving for the better, by helping technicians learn and grow. G, our DTC Director, has extensive experience in the automotive field as a technician, service manager and owner of a dozen different repair shops. “G,” as he is known throughout the industry, is one of fewer than 2,000 professionals certified as a World-Class Technician. He brings world-class training experience and automotive technical expertise to Dorman Training Center. G is a recognized expert on automotive systems and best practices for their repair and has trained technicians on all popular domestic and international vehicle brands all over North America and Europe. He has authored several FMCSA-approved inspection manuals and training programs for state governments, is ASE-certified and a Golden Wrench winner. G serves as an adjunct professor at Rutgers University (NJ, USA) and is also an in-demand speaker at industry events. He has often presented at some of the most prestigious conferences in the United States, including the SAE World Congress Conference. With decades of hands-on experience in every aspect of vehicle repair and education expertise unmatched in the automotive aftermarket industry, G strives to make every DTC student the best technician he or she can be.
Summary
This course will provide you with the essential knowledge and skills to master variable valve timing (VVT) and advanced diagnostic techniques. Key Elements: - Variable Valve Timing (VVT): Understand the principles and mechanics of VVT systems and their impact on engine performance. - Mechanical Testing: Learn various mechanical testing techniques to ensure accurate diagnostics. -CKP and CMP Sensors: Gain insights into different types of crankshaft position (CKP) and camshaft position (CMP) sensors and their diagnostic trouble codes. -Diagnostic Techniques: Master the use of digital storage oscilloscopes (DSO) for precise testing and diagnostics. -Case Studies: Analyze real-world case studies to apply your knowledge in practical scenarios. This course is ideal for technicians looking to stay ahead in the automotive industry and improve their diagnostic and repair skills.

(Management) Unleash Your Team's Potential: Mastering Personal Development Plans with Rick White

Saturday PM Session

Speakers
  • Rick White - President of 180BIZ
    Rick White is a business turnaround and exponential growth expert who helps auto repair shop owners go from struggling to stay open to being recognized as the go-to shops in their market. He helps business owners with average shops transform their shops into the shop of the year in the industry. Currently, Rick is President of 180BIZ, an auto repair shop training and business coaching company proudly serving the independent auto and truck repair shop owner since 2006. He has also owned multiple successful auto repair shops over the years. Rick has taught at some of the biggest conferences in the industry across North America, including classes at AAPEX (NV), VISION (KS), ASTE (NC), BIMRS, ATSE (NY), ASA National, and AASP National. Beyond Associations, he has conducted training classes for WorldPac and BG. He is a contributing editor to Motor Age Magazine and has been published many times over the years for publications like Automotive Management Network, Aftermarket Weekly, Ratchet and Wrench, and Autobody News.
Summary
Are you ready to revolutionize your auto repair shop and create a powerhouse team that drives your business to new heights? Look no further! This game-changing course is your key to unlocking unprecedented growth and success.

(Management) Mastering Advisor Presentations: THE MAP Workshop with Mark Sewell

Saturday PM Session

Speakers
  • Mark Sewell
    Mark has dedicated 20+ years to to training Service Advisors, Leaders, Managers, and Salespeople in the automotive aftermarket. His distinctive approach merges education and entertainment, firmly rooted in the belief that learning should be an enjoyable experience. Mark currently holds the position of Senior Facilitator, Advisor Coach, and Instructor at the Institute for Automotive Business Excellence. Throughout his career, Mark has excelled as a Technician, Service Advisor, Manager, Instructor, and Business Owner. His overarching goal is to assist individuals in the Automotive Aftermarket to learn, lead, manage, and grow. Regardless of whether you are new to the industry or a seasoned professional, Mark's expertise can guide you in uncovering strategies to maximize your potential. In his free time, Mark enjoys spending time outdoors with his three children, three dogs, and his wife. Whether in the woods, on the fields, or driving something that makes noise, Mark is always happiest outdoors. Mark is a music lover and coffee drinker and always enjoys experiencing a new way to pass the time.
Summary
A unique blend of compelling sales presentations & effective conflict resolution techniques. - The 5 fundamental principles of sales presentations - The MAP Method - Persuasive presentations that effectively communicate the value of your services - Navigate sales discussions confidently, creating deeper connections with clients - Conflict - Turn negative experiences into positive outcomes - Strengthen customer relationships through Effective Resolution Ideal for both advisors & managers seeking to refine their communication skills & master the art of conflict resolution.

YOU Have Something THEY Want with Donny Seyfer & Scott Brown

Saturday PM Session

Speakers
  • Donny Seyfer & Scott Brown
    Scott is a professional automotive service technician with 42+ years of professional automotive service experience. He is dedicated to continually advancing his technical competencies on current and future automotive systems. ASE Automotive Master Certifed along with L1, L3, & L4 credentials. He is also a California Certified Automotive Instructor. Scott is the founder of Diagnostic Network, (Diag.net) a company launched in 2018 after leaving the International Automotive Technicians' Network (iATN) as president after 22 years of service. Scott is a technical editor and videographer with Endeavor Business Media under the brands MotorAge and Professional Tools & Equipment News (PTEN). Scott recently co-authored the first ADAS textbook for High School and College curriculum with Goodheart-Wilcox. Scott is also the owner of Connie & Dick’s Auto Service Center in Claremont California which was founded in 1960.
Summary
Get ready to dive under the hood of automotive cybersecurity with Scott Brown and Donny Seyfer! In this eye-opening class, they’ll uncover the hidden threats lurking in today’s connected vehicles and shops—dangers most folks don’t even see coming. Learn practical ways to shield your business, your customers, and their vehicles from fraudsters and hackers. Don’t let your shop be an easy target nor your personal life as well! Join us to discover how to protect your reputation and avoid costly losses in a world full of cyber risks.

(Technical) Fuel System Management & Volumetric Efficiency Testing with Bill McAleese

Saturday PM Session

Speakers
  • Bill McAleese
Summary
This workshop concentrates on the most common Drivability problems encountered on Asian and Domestic vehicles. Low power complaints and Engine Misfires are one of the highest causes of Check Engine Light illumination. Technicians explore how to test the function of various Engine Management Systems to validate root causes for many types of Engine Performance related problems. System diagnostics are performed in our state-of-the art service bays. Explore the industry’s newest aftermarket test equipment and procedures available for fast, efficient vehicle repair. After completing this workshop, the student will have the knowledge to: Apply conclusive, in-bay tests to Speed Density and Mass Air Flow equipped vehicles to verify Fuel System control and to gain diagnostic direction for drivability complaints Examine causes of Misfire and Air:Fuel related DTCs using popular test equipment and scan tools Utilize new scan tool information and techniques to reduce diagnostic time in the service bay for Engine Performance concerns Diagnose engine breathing related faults (both Intake and Exhaust) using Fuel Trim and Volumetric Efficiency testing
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