The class will incorporate all aspects of ignition analysis, including: -Theory and operation -Physics involved (digestible stuff...applicable information) -Proper tooling -Scope Set-up -Raster/Paraded/Single waveform analysis -primary voltage/amperage -Secondary kV -Carbon issues/GDI -Waveform capture and storage -Snap-throttle testing -Ignition timing importance -Proper analytic technique This testing and analytical technique has been lost over the years with the advent of recent technologies. The point of ignition is not as easily accessible. However, physics will never change, making ignition waveform acquisition and analysis highly applicable and sought after. Application of tools and testing techniques will be demonstrated through case study presentation of different varieties, and the class is designed to be highly interactive with class attendees. The object of the class is to create an environment for learning that boosts confidence. This will lead to accuracy and efficiency. Students will leave the class with a solid understanding of how ignition systems function in general and what is involved in creating the spark between the plug electrodes. They will gain confidence in the acquisition process to invest in the appropriate tooling and learn how to implement the tools on known-good vehicles. They will leave the class with the knowledge of how to practice and experiment safely while gaining the confidence to incorporate these techniques into their existing diagnostic process, eventually replacing time-consuming techniques with ignition waveform acquisition and analysis. These testing techniques can be applied to any vehicle with spark ignition.

VW / Audi VAG DSG Transmissions (Live Demo) Transmissions Covered: 6 Speed Transverse 02E & 7 speed AWD 05B - Direct Shift Gearbox/Dual Clutch Transmission - Design & function - Dual clutch mechanism & operation - Mechatronics unit common faults - Adaptations - Fluid Service & filling tips & tricks to save time - High Mileage service - Restoring performance. - Hands on with an 02E - Disassembly, Inspection, & Testing - 02E Transmission Fluid Pump case study & failure mode - Installing Limited Slip Differentials in the O2E - Shift Fork Piston Replacement - Audi 05B 7 speed transmission - Common Failures, Disassembly, Special Tools - Speed Sensor Replacement - Re-Seal - Mechatronics Wiring Harness & TCU Audi Forced Induction V Engines - Engine Layout & Geometry, HSI configuration - Oil Consumption Issues - Crankcase Ventilation & Oil Separator - Secondary Air Injection System Maintenance - Timing Chain Noise - Supercharger Maintenance - Special Tools & procedures - Spark Plug Tube Oil Leaks - Lifter Roller Failure - Central Fuel Injectors - Audi Valve Lift implementation - Hot V Turbochargers, Integrated Exhaust manifold - Vacuum Boost Control system - Evap system, Venturi Suction-Jets - New Gear Driven Engine Timing - Thermal Management components & operation

If you are a shop owner struggling to earn the profit you deserve or are thinking of starting your own shop, this is a must attend class. This training gives owners and managers a real understanding of the numbers that make up their business and how to combine them to achieve maximum profits while reducing stress and time investment. Learn how Top Shops are achieving 20% net, or more: 10 numbers that are key to your financial success and how to get them 4 must have financial reports to understand and manage your business How to build a financially balanced business Margins or dollars – “Both” Creating projections used to identify opportunities and improve your financial results 6 Keys to Achieving your financial goals How to create effective Pay Plans that hold margins and Pay MORE When to increase your rate and how to determine if your pricing is “Right” You will walk away with a better understanding of how to be financially successful and what you need to achieve a 20% net profit. You will be more confident in your ability to build your bottom line and reduce your stress.

*SEATING IS LIMITED FOR THIS CLASS* This hands-on training program is designed for automotive technicians looking to build a strong foundation in electrical diagnostics using General Motors training boards. Participants will engage in real-world component testing and apply essential electrical testing theory to diagnose and troubleshoot electrical circuits effectively. Throughout the course, technicians will: Learn the fundamentals of voltage, resistance, and current flow in automotive circuits. Perform hands-on component testing using digital multimeters and test lights. Diagnose common electrical issues using GM training boards. Develop a step-by-step approach to circuit troubleshooting and failure analysis. This course is ideal for technicians who want to enhance their diagnostic skills and improve efficiency in electrical system repairs. Whether new to electrical diagnostics or looking for a refresher, this training will provide valuable, practical experience in a controlled learning environment.

Transform your service advisors into sales powerhouses. This exclusive, full-day interactive workshop by 180Biz, is tailored for Shop Owners and Service Advisors who want to maximize their potential. Key Takeaways: *Mastering first impressions *Building genuine customer relationships *Converting price talks to value discussions *Perfecting phone skills to secure appointments *Handling price shippers and selling diagnostics profitably *Maximizing delivery and follow-up opportunities Invest in your team's growth. Unlock new levels of performance and watch your sales soar.

•Learn about ASE xEV High Voltage Safety Standards •High Voltage Safety - Workplace Safety & Best Practices • xEV High Voltage Component Exploration •High Voltage Battery Fundamentals •Technicians, Service Advisors, and other facility members that complete this course will be adequately prepared to take the ASE xEV Safety Tests.

The recent push into the use of technology has been truly mind boggling. There's a key concept I need you to understand though. And that's technology doesn't close sales, you do! In this session, Rick will show you: *Why you're comfortable using the technology to do the selling *The mistake you make every day talking to your customer *We'll discuss the criteria your customer uses to make a decision *How to marry technology into your sales process to enhance the experience Attending this session and applying what he shares will help you increase your sales with the help of the wonderful technology out there today.

This is an interactive class. It is intended to be a discussion about the things we do not know. Any individual working in the transportation business is learning new things. The normal course of our days should be exposing us to these things daily in many ways. It does not matter if we are in the front or back of the shop, the need to learn and grow is one of the appealing realities of this career for many. If you want to learn the secret to becoming an upper-echelon technician, this is a highly recommended path. It is not an easy button class or silver bullets. It is not a “look what I can do” class. It is a discussion about the pursuit of excellence. Bryan and Jim openly admit that they do not know everything. The more they learn, the more they realize how much there is to learn. This class is built around real examples of vehicle repair processes and the need to find and apply knowledge to solve the puzzle. It will also provide strategies for improving problem-solving skills and information about the reality of how we learn. Some myths may also be shattered. If you are looking for a class that shows how to use a scope to check the phase of the moon or the latest fad techniques that have been out for 25 years, these may not be the droids you are looking for. If you would like to participate in a discussion where audience participation is encouraged, there will be opportunities to network with others and learn from each other. Bryan and Jim look forward to speaking with you in class.

We have all been told we must have a process; this class outlines a process used to approach all facets of customer concerns as well as providing resources to aid in creating and sticking to the process. Every level of technician, service advisor and manager will leave with their own 'golden nugget' of knowledge out of this class. This class also sets the foundation for all of L1 Trainings other classes, as they all follow along this outline.

Maximize your scan tool proficiency! Deepen your knowledge of how to use scan data to direct your diagnostics, understand PIDS, master bi-directional control, and get acquainted with Mode 1 through Mode 0A/10

- Serial data networks overview & troubleshooting (BSD, TXD, K BUS, I BUS) - High speed CAN BUS structure & testing - Byteflight & MOST BUS fiber optic networks - LIN BUS structure & testing - FlexRay attributes & testing - Ethernet & OABR Ethernet - Testing equipment & useful tooling

This class is designed for those with little to no experience with electric vehicle technology. The complete vehicle will be covered, batteries, motors, electrical architecture, inverters, converters, cabling, safety devices, manual disconnects, charging, cooling, sub-systems. Required safety equipment and proper use. Recommended HV tooling. HV safety disconnects. Basic diagnostic procedures. Upon completion of this class the student will be familiar and be able to describe the operation of the HV components of an electric vehicle.

Objectives: 1. Structure business for lawsuit protection and prevention. 2. Reduce liability insurance costs. 3. Minimize taxes. 4. Create successful estate and business succession plan. Course Summary: Is your financial house in order? Discover the tools shop owners can use to become invincible to lawsuits, save thousands in taxes, and achieve financial peace of mind. By the end of the presentation you will know how to: 1) Protect 100% of your assets from lawsuits. You will learn how to make yourself so unattractive to a plaintiff attorney that they will never pursue a lawsuit against you. 2) Save thousands of dollars each year in taxes. You will learn five tax reduction strategies most people fail to utilize, which could save you more than $10,000 each year in taxes. 3) Avoid probate and eliminate all estate taxes. You will be taken through a checklist of items that are important to every estate and business succession plan. You will learn what you should be doing now to prepare for successful business and estate succession. “It takes a lifetime to accumulate your assets. Take the time to protect them.” Lawsuit Protection • Sources of lawsuits shop owners are exposed to and how to prevent them. • How shop owners can protect 100% of their professional and personal assets from lawsuits. • How shop owners can protect their business, property, and personal assets in the event of a judgment in excess of liability insurance or an exclusion in a policy. • How to avoid the most common asset protection mistakes made by shop owners and their advisors. • How shop owners can minimize vicarious liability for the acts of other professionals and staff. Tax Reduction and Estate Planning • Five strategies shop owners can use to reduce income taxes by up to 40% each year. • How shop owners can eliminate the capital gains tax on the sale of a business, real estate, stocks or other assets. • What shop owners should be doing now to prepare for successful business secession. • Techniques shop owners can use to avoid probate and eliminate all estate taxes to pass assets to heirs tax free. • How to effectively use corporations, trusts, wills, and family limited partnerships.

Join an exclusive group of up to 24 shop owners for a powerful, face-to-face ‘Think Tank’ experience. This is your chance to connect with other passionate shop owners who understand the challenges you face and are eager to share their insights, strategies, and solutions. Guided by Carm Capriotto, a neutral industry leader and skilled facilitator, you’ll dive into meaningful discussions about pain points, opportunities, and the latest trends shaping the industry and your business. This isn’t just another networking session—it’s a focused, collaborative forum designed to help you learn from and contribute to the experiences of others. As an attendee, you’ll have the opportunity to openly share your ideas, gain actionable insights, and explore innovative solutions with like-minded peers. Limited to shop owners only, this small, exclusive setting ensures everyone has a voice and a chance to leave with fresh perspectives and real-world strategies. Prepare to engage, share, and take your business to the next level.

Opening the doors of a collision center is easy. Keeping them open is hard, and it is harder each day. What has changed in the industry? What has changed in people? In this class, we will focus on the foundation of human behavior and interaction. We’ll discuss how basic human instincts and understanding govern all communication and the techniques you can use to be better at negotiating and influencing others. While estimating is based on facts, negotiation is based on emotion. Learning to embrace or lean into the emotions involved in decision making will increase your effectiveness and overall happiness. Most importantly, it will increase your profit.

In today's fast-changing job market, being flexible, excellent, and innovative is key to success. This course will help you not just keep up but stand out in your hiring efforts, taking your organization to new heights. By understanding what today's workers want and need, you'll have a leg up in finding and keeping the best people for your team in the competitive job market.. Key Topics: Understanding Today's Workforce's Job Expectations: ● Gain insights into the diverse job expectations and preferences of today's workforce. ● Leverage this understanding to tailor your recruitment strategies effectively. Crafting Compelling Job Ads: ● Master the art of crafting job advertisements that resonate with candidates from today's diverse workforce. ● Learn techniques to highlight key aspects of your shop that appeal to your ideal candidates. Developing Effective Interviewing Skills: ● Develop proficiency in conducting strategic interviews that go beyond surface-level assessments. ● Acquire the skills to engage candidates from today's workforce effectively during the interview process. Join Sara to learn everything you need to confidently handle the changing world of finding talent. Get the skills and know-how to find and retain the best people to keep your shop thriving.

Recommend for C to B level technicians This course reviews the core of today’s cooling and air-conditioning systems and other related systems, including those in hybrid vehicle applications. The technician will be able to diagnose cooling and air-conditioning systems. Students will also be able to test closed AC systems using pressure and temperature readings and learn how to handle A2L (mildly-flammable) refrigerant R1234yf – standard in every new car and light truck being sold in the U.S. since 2020. x Cooling systems operation, diagnosis and repair x Climate control systems, ventilation, and heating x Computer controlled HVAC operation x R134a, R1234yf, and R744 refrigerants x Importance of lubrication and non-cross contamination x Refrigerant sealer & refrigerant identification x Diagnosing issues via temperature and pressure

Typically, your website provider will rank your Google Business Profile (GBP) and your website high in the areas around your shop. You google “auto repair” when at the shop, see your shop rank high and are content. You might have asked yourself how to reach new customers in more remote areas and opted for Google Ads and postcards casting a wide and expensive net. What if there is an approach where you can target exactly the neighborhoods with your best customers? 94% of all auto repair shops are not located in the neighborhood with their best customers and need to reach to neighborhoods that are close enough for the people to consider your shop not too far from their home or work. Attend this class to apply a marketing strategy aligned with your best customers, empowers you to develop specific marketing strategies with your website provider and sends postcards into neighborhoods where it matters.

Change is inevitable, but growth is a choice. This session will explore the psychology behind continuous improvement and how small, consistent changes can lead to significant business success. Attendees will learn strategies for implementing change in both their shops and personal lives, focusing on what truly matters to drive profitability. By the end of this session, shop owners will have actionable steps to refine their processes, create lasting change, and boost their bottom line.

If your shop uses a Digital Vehicle Inspection tool- what re you approval rates compared wit the paper-based inspection? 1.5x? 2x? Have you crossed into the golden realm of 3x? If you feel your DVI tool is underutilized and you are lacking the expected return from your current DVI tool - No matter what DVI tool you use, this class is for you. It is the process and the tool. AutoTechIQ, a company founded by the AutoVitals creator Uwe Kleinschmidt has developed a process from vehicle drop-off to pick-up that empowers your customers and increases approval rates and your retention rate. Brittany Schindler, owner of two shops, writes an average estimate of $5,500 and achieves a staggering $1,700 in her general auto repair shop. Attend this class to find out how to achieve those numbers.

This class featuring Motor Age Training Instructor, Brandon Steckler, capitalizes on thetechnicians’ ability to incorporate basic testing techniques with modern diagnostic tooling and combine it with available service information to solve seemingly difficult dilemmas. All with ease and efficiency, regardless of the vehicle type. The essence of the class is built around the idea that if adequate service information is present, a thorough understanding of one’s diagnostic tooling (and the tools’ limitations) as well as an understanding of the physics common to all vehicles system/components, ANYTHING can be diagnosed!

-New D4-S Direct Injection Fuel System - Components, Operation and Diagnostic Strategies -3 Phase Fuel Pumps - Operation and diagnostic tips -Toyota EVAP System - Diagnosing from the Driver's Seat -Toyota Ignition System - Unique Operation and Testing Methods - 4-wire and new 3-wire systems -Toyota VVT Systems - From Single-cam VVT-i to VVT-i with electric actuation

This class is designed for those with little to no experience with electric vehicle technology. The complete vehicle will be covered, batteries, motors, electrical architecture, inverters, converters, cabling, safety devices, manual disconnects, charging, cooling, sub-systems. Required safety equipment and proper use. Recommended HV tooling. HV safety disconnects. Basic diagnostic procedures. Upon completion of this class the student will be familiar and be able to describe the operation of the HV components of an electric vehicle.

- BMW TIS navigation - ISTA download & installation - Diagnostic software platform - Programming software platform - Error troubleshooting - Best Practices

You didn’t open a specialty shop because you wanted to be like everyone else. Yet your marketing gets lost in a sea of the “same old thing”. Your shop is different. Your clients are different. The cars you work on are different. For your marketing to work at its peak - it needs to be different. In this workshop we’re going to talk about: • How to craft a message that appeals to the your unique customer • The perfect website that attracts the right customer • How to optimize for the right terms (hint: it’s not “mechanic near me) • Promoting high-performance upgrades and your specialty services • Building the “know, like, trust” factor • Marketing to hire specialty techs • And A LOT more! The perfect attendee for this workshop is the shop owner who either does all of their own marketing or wants to be able to have an educated conversation with their marketing providers.

Opening the doors of a collision center is easy. Keeping them open is hard, and it is harder each day. What has changed in the industry? What has changed in people? In this class, we will focus on the foundation of human behavior and interaction. We’ll discuss how basic human instincts and understanding govern all communication and the techniques you can use to be better at negotiating and influencing others. While estimating is based on facts, negotiation is based on emotion. Learning to embrace or lean into the emotions involved in decision making will increase your effectiveness and overall happiness. Most importantly, it will increase your profit.

Honoring his Legacy. Elevating our Future. Maylan Newton understood a fundamental truth: Selling isn’t about transactions, it’s about relationships. Customers don’t just buy from businesses; they buy from the people they trust. In this powerful class, Melisssa 'Birdie' Patterson carries forward Maylan’s legacy, sharing the tools, philosophies, and strategies that he shared us over the years. You’ll learn how to move beyond selling and start building deep, lifelong customer connections that span generations. ✅ Trust & Influence – How to create customer confidence so they drop the keys and know you’ll do the right thing ✅ Authenticity in Sales – Why sharing your personal story strengthens relationships and builds credibility ✅ Communication That Converts – Mastering honesty, transparency, trust, and the art of clear, effective conversations ✅ From Customers to Lifelong Clients – The strategies that turn first-time customers into repeat business for life Maylan’s philosophy lives on through every repair order, every conversation, and every decision made with integrity. Join us for this class about more than selling - it’s about creating trust that lasts a lifetime.

Our industry is changing permanently, and the pace of change is accelerating. Our historic business-as-usual approaches are sure to fail in the years to come. Owner-operators need to understand what's happening, what's coming next, and how to prepare now to thrive into your future. Owners who resist these trends, or those who just hold still, will fall quickly behind. From participation in this class you will: -Understand the expanding range of exit & succession options available to owners today -Learn how to increase the value of your company for future sale, from an investor's perspective -Discover how PE firms and REITs operate, make money, and make project decisions -Discuss how to prepare your company, leaders and team to become the top-1% & lead our industry in the future -Consider your own professional & company legacy, exit parameters and transition considerations

With the advent of Advanced Driver-Assistance Systems (ADAS), steering and suspension systems are now integrated into the broader scope of safe vehicle operation through computer monitoring and correction. Understanding how these systems integrate, operate, and are diagnosed, will be instrumental for a profitable shop. Recommended for Shop Owners, Service Advisors, and all levels of Technicians x In-depth view of these systems x Using scan tool and scope diagnostics x The power steering control module’s place on the information Bus x Coverage of proper resets and calibrations x Differentiate various systems: pneumatic, magnetic, and hydraulic

Training material in English & Spanish! - What is programming? Common misconceptions - Tools and software required to program GM vehicles - J2534 vs OEM devices - Used module programming limitations - Global A modules & bench programming - ¿Qué es exactamente la programación? Conceptos erróneos comunes - Herramientas y software necesarios para comenzar a programar vehículos GM - J2534 vs dispositivos OEM - Limitaciones de programación de módulos usados - Módulos globales A y programación en banco

For Shop Owners & Management who are looking to stop the day-to-day chaos. - Policy - Protect your business financially & legally - Processes - Improve shop efficiency & productivity - Procedures - Manage & control your operations more effectively - Repair Order Process - from cradle to grave - Eliminate the need to micromanage employees - Onboarding, training, & knowledge transfer easier & better than ever Bring your shop to a new level of High Performance!

Session 1 How to Optimize Your Website for Maximum Conversion and Lead Flow We will be providing you with all the latest proven techniques and strategies to get your website to convert at a maximum level. Summary: Your website's ability to convert can make all the difference between your website and marketing not performing, and your website and marketing performing well. Research has proven that between 20-60 % of all the traffic to websites goes unconverted. You will increase your shop revenues just by focusing on converting more of the traffic already getting to your website into Book jobs. *Workbook Provided Session 2 The 2025 SEO Formula for Auto repair shop owners I'm going to unpack what I call the new SEO formula, which is based on the very latest research from over a dozen of the leading SEO authorities as to what's going on with the Google search algorithms. Summary: Auto repair SEO is constantly changing. I’ll be going over some of the things that you may have put in place that in the past were productive but may be hurting you today and tell you the strategies you can utilize to get ahead of your competition. *Action Checklist Provided

This program is perfect for: Business who rely on Email Marketing for Retention Business who desire loyalty from customers The audience will leave with: Actionable Communication messages encouraging Raving Fans and Loyal Customers Appropriate Scripts for Legal Customer Communication Are you tired of unanswered calls, ignored emails, and unresponsive texts from your customers? Do you wonder if it's your message, your approach, or the communication tool you're using? Well, guess what? It's all of that, and so much more! Discover the secrets to effortlessly connecting with your audience, ensuring unwavering loyalty, and fostering lasting relationships. Jimmy's arsenal of personalized communication techniques will equip you to say goodbye to generic messages and hello to impactful interactions. Dive deep into understanding your customers on a whole new level—identify their preferences swiftly and eliminate missed connections. Join us for an inspiring session where we unravel the mysteries of effective communication. Don't miss this chance to reshape how you engage with your audience, creating meaningful connections that last a lifetime. Ready to unlock the true potential of your communication? Let's connect every time, together!

This class is designed to assist technicians that are new to ADAS in creating successful processes and procedures to properly calibrate the most popular static and dynamic ADAS systems. We will briefly cover ADAS sensors and their operation to build a fundamental knowledge of ADAS systems. We will cover troubleshooting and common pitfalls for the advanced ADAS technician and newcomers alike.

Bring your Scope to this interactive class! - Stop the guesswork - Learn to diagnose with confidence - How to use your scope to make more money - How, where & why to test specific components - Capturing, labeling, saving & sharing waveforms

Don’t lose time with an uncertain diagnostics approach. Our eight-step diagnostic sequence gets you on track quickly - right on your initial test drive. This a good diagnostic class for everyone that helps diagnose if a problem is mechanical, ignition or fuel on the road test before your back in the bay.

In this class students learn what the business needs to do to earn a fair profit, why it is important to have financial balance, and how they hold the financial success of the business in their hands. They learn the costs of emotional discounting and how to overcome them. We discuss the effect that a bad attitude can have on the business, its clients, and themselves. Students also learn how their actions can improve results or ruin them. We talk about the 10 biggest mistakes that many service advisors make and how to overcome, as well as 15 rules for writing service that (if followed) will make their job easier and them more successful. Students learn what we sell, and what their most important job is, which will help them stay focused, better serve their client, and improve the profits of the company. We go through personality profiling and body language and how to use each to make the client feel better understood and more comfortable, while purchasing more. We cover phone shoppers, closing, and how to build value in our products. Students learn their unique selling proposition and how to use it to answer client questions, build more value in our products and close more sales. Students also learn a simple 6 step process to manage better that if followed will make their work more enjoyable while increasing the productivity of the team. This is an intense sales class that will greatly improve the results of those that attend.

Your story matters to your prospective customers. They want a brand they can trust and connect with. Brand storytelling is no longer a nice-to-have, it’s a need-to-have for any business that wants to be authentic and stay relevant. During this session, we will explore why brand storytelling is the future of marketing. We’ll dive into the psychology behind storytelling and why it is so effective in creating a connection, communicating your message, and making your brand that much more memorable. We will discuss why it’s important to identify and understand your target market and your perfect customer. We will discuss the impact that video has on SEO and social media and discuss some best practices to successfully expand the reach of your brand and boost your business’s visibility. We’ll look at how the top 10% of businesses worldwide leverage their brand story to differentiate themselves from their competition. We will discuss the necessity of using video storytelling to recruit top talent by showcasing your company values and shop culture. And you’ll learn how spending one day in front of the camera can provide your brand with an entire year’s worth of authentic branding videos. This session is intended to be a hands-on learning experience, so we will take the opportunity to practice the techniques discussed and work with some of the tools you need to record great storytelling videos in your business. You will work in groups to craft your brand story and have the opportunity to record a video of your own.

In today’s world, culture matters. By that we mean, your shop culture. Are you creating an environment that attracts customers but also new team members? In this class, former shop owners Brian and Kim Walker will share top tips to help top-tier shops create a culture worth being a part of. Take this class and learn: • What it means to have extraordinary shop culture • How to create an environment others want to be a part of • Techniques for sharing your shop culture • Methods other top-tier shops are using • Ways to document and maintain shop culture as you grow • And, more! Don’t miss out on this powerful session. Get registered today and leave with valuable ideas to put in place immediately.

• Toyota Hybrid System Design • High Voltage Safety and Best Practices • High Voltage System Operation and Enabling Criteria • High Voltage Battery Thermal Management • Hybrid Components and Operation

This session is designed to help attendee shops using Manager SE or ShopKey SE shop management systems to get even more value out of their software. Instruction will help streamline daily workflow processes by applying best practices and time-saving tips. Attendees with learn how to customize their Manager SE or ShopKey SE systems to improve usability. An update on new features – including the debut of a long requested enhancement. Your host will be Tim McDonnell – Senior Marketing Manager with 28 years of experience with this software. Tim intends to share as much useful information as possible with you.

This seminar will explore how collision repair shops can effectively utilize various industry resources to capture the necessary data for accurate and efficient damage assessments. Danny Gredinberg, an expert from Database Enhancement Gateway, will guide attendees through a comprehensive approach, covering: * Identifying and accessing key industry resources: This will include exploring available databases, software tools, and online platforms relevant to the collision repair industry. * Extracting crucial information: Learn how to effectively extract essential data points from these resources, such as vehicle specifications, repair procedures, and procedure pages * Improving accuracy and efficiency: Understand how leveraging these resources can enhance the accuracy of damage assessments, reduce repair times, and improve overall shop productivity. * Best practices and real-world examples: Gain valuable insights from real-world examples and best practices for effectively utilizing industry resources in your collision repair shop. Key Takeaways: Attendees will leave this seminar with a better understanding of how to: * Identify and leverage valuable industry resources. * Extract and utilize crucial data for damage assessments. * Streamline their damage assessment workflows. * Improve the accuracy and efficiency of their repair processes. * Gain a competitive edge in the collision repair industry.

So you think you are ready to transcend the conventional limits of success and enter the dynamic realm of becoming a Multiple Shop Operator? Join us for an eye-opening exploration into the fundamentals that will guide you before you take the plunge into the Multiverse of shop duplication. The era of being a multi-shop company is no longer the summit—it's just the first step toward an array of extraordinary futures that were unimaginable in our industry a mere decade ago. Preparing to expand into a second shop demands more than just transactional knowledge—it requires a conceptual and strategic rethink. Once mastered, adding a third location becomes not only feasible but strategically brilliant. With the right approach, visionary owners and their teams can craft a future growth pipeline as vast and successful as their imagination allows. In an industry marked by retiring baby boomers, the opportunities for expansion are limitless. Discover: -How to shatter the glass ceilings created by old-school ideas and approaches, freeing your potential for optimal success -The crucial fundamentals of multi-shop operations, extending beyond mere POS systems, SOPs, and timely bookkeeping -The art of crafting championship leaders and teams—an unparalleled competitive advantage that stands the test of time

- Level sensing troubleshooting & calibration - Damping & electronic controls - Leak diagnostics - Common failures & repairs - Troubleshooting tips & tricks

Alignment services present enormous potential as a profit center for your business. They also raise some questions. An introduction to Alignment confidence is about helping Shop owners and Technicians make sense of the opportunities as well as the challenges associated with Alignment work on today’s light duty cars and trucks. From misunderstanding the implications of warning messages, outsourcing, angles being out of specification, and rusted nuts and bolts, to the importance of properly functioning ADAS systems, there are plenty of things to think about involved with modern Alignment services. Let’s talk through some of these foundational ideas and help you form your own opinion about what strategy is going to be best for you and your shop.

Are you losing your grip? Is Chaos your daily norm? - Develop an Organization Plan - Increase productivity & profitability - Time Robbers - Identification & elimination - Minimize distractions & maximize effectiveness

Oxygen sensors have been in vehicles since 1976, yet we still struggle with their application and diagnostic powers. Exhausted takes you through the evolution of single wire oxygen sensors all the way up to modern air fuel sensors. Learn how to diagnose both systems quickly and effectively with proven methods. This class teaches the effects of rear oxygen sensors on fuel trim. How to properly test for exhaust leaks causing skewed readings. During the path from oxygen sensors to wideband we are going to learn how to utilize scan and scope data to dial in a proper diagnostic routine. Technicians are always asking for air fuel sensor help. This class will lay a foundation in oxygen sensor and AF sensor theory and operation. Using data to determine air fuel functionality. How to diagnose air fuel sensors with oxygen sensor data and vice versa, exhaust leaks and their effect on data. We will also demonstrate solid methods with different tools to verify exhaust system integrity.

The purpose of this class is to provide comprehensive training and certification for technicians, enabling them to work on vehicles utilizing R-12, R-134a, and R-1234yf refrigerants. The class is designed to guide participants through the essential training material required by the Environmental Protection Agency (EPA) for Section 609 certification. By the end of the presentation, technicians will have gained the knowledge and skills necessary to successfully pass the test and become Section 609 certified. This certification is mandatory for technicians who wish to purchase refrigerant in quantities of 2 pounds or more or service vehicle air conditioning systems for compensation.

In the fast-paced and demanding environment of automotive repair shops, effective communication is the key to success. This course presented by Sara Fraser and Tracy Capriotto is specifically designed to help automotive repair shop owners, managers, and staff transform their daily interactions into a well-oiled machine, leading to improved efficiency, customer satisfaction, and overall business performance. This course will cover topics such as the importance of communication, meeting essentials, effective team collaboration, customer interaction, conflict resolution, and more. Want to turn your shop environment into a thriving, customer-centric, and efficient business? Join us and become empowered to communicate better, deliver excellent service, and drive success. Sara and Tracy are ready to take you on the journey to enhance communication in your shop

Transform Your Shop's Communication to Connect Every Time and Maximize Your Revenue Are These Shop Challenges Costing You Money? • Customers who don't trust your service recommendations. • Service advisors struggling to explain repairs to customers. • Technicians and service advisers not communicating effectively. • Front office conflicts affecting shop efficiency. • Customer complaints about communication. • Lost repeat business due to misunderstandings. Turn Your Team into a High-Performance Pit Crew Discover how you can use the Bird Personality system to: • Close more service recommendations by matching each customer's communication style. • Transform service advisor-technician relationships for faster ticket completion. • Reduce costly comebacks through better team communication. • Turn angry customers into raving fans. • Increase average repair order through better explanation techniques. This Isn't Your Typical Shop Training Participants will experience hands-on, automotive-specific scenarios including: • Technician-advisor communication exercises • Interactive team dynamics scenarios • Real-world case studies from successful stories Real Shop Results • Increase in service recommendation approval rate. • Reduction in customer complaints. • Improvement in shop efficiency. • Higher CSI scores. • Increased customer retention. • More 5-star reviews. • Reduced employee turnover. Perfect For: • Owners working with service advisers, managers, and technicians. • Service Advisors who need to build trust quickly. • Shop Managers balancing customer and team needs. • Technicians struggling to explain technical issues. • Front Office Staff handling difficult customers. • Parts Department personnel coordinating with multiple departments. What Makes This Different from Other Shop Training? ✓ Automotive-Specific: All examples and scenarios from real shop situations ✓ Immediate Application: Tools your team can use in their next customer interaction ✓ Interactive Learning: Practice with real shop scenarios ✓ Measurable Results: Track improvements in ARO and customer satisfaction Participants Will Be Able To: For Service Advisors: • Reading customers instantly to present estimates effectively. • Building trust in the first 30 seconds. • Explaining technical information to different personality types. • Turning price objections into value acceptance. • Following up without being pushy. For Technicians: • Communicating findings clearly to service advisers. • Explaining technical issues efficiently. • Reducing friction with coworkers. • Documentation that prevents misunderstandings For Managers: • Leading diverse shop personalities. • Resolving team conflicts quickly. • Improving shop communication. • Building a customer-focused culture. This Experience Includes: • Individual communication assessment. • Automotive-specific case studies. • Interactive problem-solving scenarios. • Communication templates for different customer types. • Take-home support materials. Bonus Material- FREE Customizable Marketing Templates

Step into the future of service advising with Autoflow’s Art of Advising, a transformative course designed to empower advisors with the skills and tools to deliver exceptional customer service while leveraging Digital Vehicle Inspections (DVIs). This course goes beyond traditional advising techniques, focusing on relational communication, technology integration, and creating value-driven client interactions. Participants will explore: ● The 300% Rule for comprehensive inspections, estimations, and presentations. ● Proven techniques to communicate inspection findings with clarity and confidence. ● Strategies for building trust and lasting relationships with clients through relational advising. ● The powerful role of DVIs in increasing efficiency, customer satisfaction, and shop revenue. ● Best practices for using technology to streamline processes and improve team collaboration. This course is ideal for service advisors who want to elevate their client-relating capabilities and take full advantage of cutting-edge tools like Autoflow to enhance the customer experience. Highlights: ● Learn how to effectively communicate inspection results and recommendations through digital tools. ● Master techniques for delivering personalized service that aligns with client needs and values. ● Gain insights into quality control processes and how to leverage findings for retention and follow-ups. Discover how to turn every client interaction into an opportunity for trust, loyalty, and growth with Autoflow’s Art of Advising. Start transforming your shop’s operations and client relationships today

Every shop owner starts the same way; excited about running a business and becoming his or her own boss. Why then do some succeed while so many fail? It’s simple, really. The truly successful repair shop owner embraces the “business” side of his shop. He understands that to achieve the dream he needs to focus on planning and execution – not activity. This champion learns “the numbers.” What to watch; what to measure; what to modify. This is what KPIs (Key Performance Indicators) are all about. They are simply tools that successful shop owners use to see where they are today compared to where they want to be; identify quickly whether things are getting better or worse; highlight areas that need improving before they become problems. This fast-paced course draws you into the shop owner’s journey as he makes his business healthy and more profitable using KPIs. In the second part of the class, you should have YOUR numbers in front of you. We do a deeper dive into each KPI and compare your numbers to our benchmark metrics. We will review typical shop scenarios, see what factors affect each and learn what you can do to improve YOUR metrics. By the end of this class, you’ll be able to join those other champion shop owners on their journey as you make your business healthier and morae profitable with the use of KPIs. At the end of this course, you will: ● Understand Key Performance Indicators and how to use them ● Be able to calculate and compare your KPIs to industry benchmarks Know specifically how to change those numbers to increase profits in your shop

Wiring diagrams aren’t just for cars—they’re the blueprint for everything electronic around us! In this class, you’ll learn how to read and apply wiring diagrams to streamline vehicle diagnostics, cutting down repair time and frustration. But these skills go beyond the shop—understanding circuits could even help you fix home appliances in a pinch. Unlock the power of wiring diagrams and become a more efficient, well-rounded problem solver!

-Market pricing vs. P/M -How ratepay doesn't account for variability in repairs -Incorporating itemization into process with EagleMMS -How to overcome carrier objections to the material portion of your claim

- Fuel system operation, troubleshooting, & common failures - Turbocharger & boost control system operation & troubleshooting - EGR operation, troubleshooting & common failures - Exhaust aftertreatment systems

Training material in English & Spanish! - What is programming? Common misconceptions - Should I get into programming? - Tools & software required to program Ford vehicles - J2534 vs OEM devices - Used module programming limitations - Live Ford module programming on bench - ¿Qué es exactamente la programación? Conceptos erróneos comunes - ¿Por qué debería dedicarme a la programación? - ¿Qué herramientas y software se necesitan para programar vehículos de Ford Motor Company? - J2534 frente a dispositivos OEM - Limitaciones de programación de módulos usados. - Programación de módulos Ford en vivo en banco